Case Data Tags are tags used to easily place dynamic content in your web design. The Cases Data Tags will only rendered when placed within Cases module layout HTML that are used for {bb_case} and {bb_caseresults} tags.
Case List Layout Tags
{{caseAssignedTo}}– Team member the case has been assigned to.{{caseNumber}}– Case number assigned by the platform.{{caseCreateDate}}– Date and time the case was first created.{{caseLastUpdated}}- Date and time the case was last edited.{{caseOwnerName}}– Full name from the CRM record of the owner who submitted the case.{{caseDescription}}– Description of the case.{{caseStatus}}– Status of the case. Possible values are: New, Open, Escalated, Closed, Re-Opened.{{caseSubject}}– Subject of the case.{{caseCounter}}– Incremental count of the cases on the page.
Case Detail Layout Tags
{{caseAssignedTo}}– Team member the case has been assigned to.{{caseNumber}}– Case number assigned by the platform.{{caseCreateDate}}– Date and time the case was first created.{{caseLastUpdated}}- Date and time the case was last edited.{{caseOwnerName}}– Full name from the CRM record of the owner who submitted the case.{{caseDescription}}– Description of the case.{{caseFileList}}– List of files attached to a case. Files can be downloaded.{{caseStatus}}– Status of the case. Possible values are: New, Open, Escalated, Closed, Re-Opened.{{caseSubject}}– Subject of the case.{{caseWebForm}}– Returns the name of the Web Form that created the case.{{caseWorkflows}}– Renders the workflows being used by the case. Nothing will be rendered if no workflows have been assigned to the case.{{caseComments}}– Message thread of the case.
