{bb_case} Print

The {bb_case} module displays a customer's case history within a secure zone, so when a customer is logged in they are identified by the platform and the module displays "only" their previous form submissions. Customers can view each case and download files attached to the case.

This module tag can be placed within these areas:

• Page Templates
• Web Pages
• Landing Pages
• Content Holders

This module supports Liquid.

NOTE: This module tag is a part of a future release.

Syntax

{bb_case filter="" sort="" emptyMessage="" collectionName="" layout=""}

Properties

• id - System generated ID to identify the Case.
• source - (Hidden system field) Defines which CRM record to pull case data to render on a web page.
• render - This parameter indicates whether the module content is used to render a collection or a single item.
• filter - This parameter is used to filter the module data that is returned. These fields and associated values build a filter string as follows: filter= "fieldname1:fieldValue1 | fieldname2:fieldValue2"
• emptyMessage - Custom message value that is rendered. Default text is “No items found.”.
• collectionName - Use this parameter to access the Liquid tags.
• layout - Renders the module output using:
  • layout="Default" - sets the layout to the Default module layout;
  • layout="My Custom Layout" - set the layout to use a custom layout template;
  • layout="" - allows you to code a custom layout right within the web page HTML.

Liquid Tags

• {{caseAssignedTo}} – Team member the case has been assigned to.
• {{caseNumber}} – Case number assigned by the platform.
• {{caseCreateDate}} – Date and time the case was first created.
• {{caseLastUpdated}} - Date and time the case was last edited.
• {{caseOwnerName}} – Full name from the CRM record of the owner who submitted the case.
• {{caseDescription}} – Description of the case.
• {{caseFileList}} – List of files attached to a case. Files can be downloaded.
• {{caseStatus}} – Status of the case. Possible values are: New, Open, Escalated, Closed, Re-Opened.
• {{caseSubject}} – Subject of the case.
• {{caseWebForm}} – Returns the name of the Web Form that created the case.
• {{caseWorkflows}} – Renders the workflows being used by the case. Nothing will be rendered if no workflows have been assigned to the case.
• {{caseComments}} – Message thread of the case.
• {{caseCounter}} – Incremental count of the cases on the page.